Refund Policy

At Hashtag Consultancy, we strive to provide our clients with excellent service and satisfaction. We understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

1. Eligibility for Refunds:
– Refunds are only applicable to services that have been paid for but not yet rendered.
– Refund requests must be made within 30 days of the original purchase date.
– To be eligible for a refund, you must provide proof of purchase.

2. Non-Eligibility for Refunds:
– Services that have been completed or partially completed are not eligible for refunds.
– Refunds will not be provided for any service that has been utilized, including but not limited to consultations, reports, or recommendations.

3. Refund Process:
– To request a refund, please contact our customer support team at contact@hashtagconsultancy.com with your proof of purchase and a brief explanation of why you are requesting a refund.
– Our team will review your request and respond to you within 10 business days.
– If your refund request is approved, the refund will be issued to the original payment method used for the purchase within 7 business days.

4. Refund Amount:
– Refunds, if approved, will be for the full amount paid for the service, excluding any processing fees or charges.
– Any discounts or promotional offers applied at the time of purchase will not be included in the refunded amount.

5. Dispute Resolution:
– If you are dissatisfied with our decision regarding your refund request, you may escalate the issue by contacting our management team at contact@hashtagconsultancy.com.
– Our management team will conduct a thorough review of your case and provide a final decision.

6. Changes to Refund Policy:
– Hashtag Consultancy reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns about our refund policy, please contact us at contact@hashtagconsultancy.com.

Last updated: 1 April 2023